FAQs

Our customer care team is happy to answer questions about our packaging and our sustainable packaging journey. Here are some answers to common questions we receive:

 

1. I love UP&GO but can you get rid of the plastic straw and replace it with a paper straw?  I’m concerned about how straws are polluting our oceans and environment.

UP&GO’s carton with straw provides the ultimate in convenient nutrition when you’re on-the-go, however we’re actively seeking sustainable packaging solutions. There are many suggestions, including paper straws, bamboo straws and metal straws - all have their positives and negatives. 

While we try to find a solution that keeps food safe, convenient and easy to use, there is one simple thing you can do to minimise the environmental impact of the straw – push the straw back inside the empty pack and recycle them together through the Container Deposit Scheme or relevant disposal method. This will ensure the straw doesn’t become litter or landfill if separated from the pack.

2. I'm a Weet-Bix kid, but I don’t like the plastic liner on the inside. Can't you use paper, wax paper, a biodegradable or recyclable bag/liner?  I want to reduce the use of plastics in my home.

The plastic bag helps preserve Weet-Bix by keeping them fresher for longer, reducing food waste which is also a significant environmental issue. After exploring several options, in September 2020 we announced that the liners in our Weet-Bix products are now recyclable through REDcycle in Australia. As partners, we contribute funding to these programs as part of our corporate social responsibility framework, helping to establish a circular economy for this packaging material.

For more information on where you can find your nearest REDcycle bin visit https://www.redcycle.net.au/where-to-redcycle/

3. Does your cereal packaging contain recycled material?

Our packaging is currently made from 'virgin' materials, meaning it doesn’t contain recycled paperboard.  This is due to our stringent food safety standards, as we metal detect every single pack we make. Recycled cardboard can have microscopic fragments of metal, which can trigger our very sensitive metal detectors.  These packs then need to be discarded, which creates a food wastage issue, even if the food inside the pack is perfectly safe to consume. We’re actively looking at solutions to this problem.

Much of our packaging materials used to protect our product during transport contains significant recycled content, and our cartons are fully recyclable.

4. I’m a big fan of So Good however I’m struggling with the idea that the long-life cartons are not recyclable.  When will you use recyclable cartons?

Our So Good Tetra Pak cartons are recyclable, however not all councils currently accept the carton for recycling as facilities vary from state to state and in regional areas.  We’re reviewing what information we can have on our packs and website to help give you clearer guidance. You can check if your council provides recycling of the carton here

5. Are So Good/UP&GO plastic bottles recyclable?

Yes, they are recyclable and accepted by kerbside recycling systems that accept plastic bottles.  Our So Good goes into opaque PET plastic bottles and these are recyclable in mixed stream recycling.  Keep the PET soft plastic ("scrunch-able" PET plastic) sleeve on the bottle and recycle it too.  If removed, it’s difficult to separate it from paper at a Material Recovery Facility. The cap is recyclable by most kerbside recycling pickups if it is still attached to the bottle.

6. Do your Tetra Paks contain an aluminium inner lining? Can I recycle the pack if it does?

Yes, the UHT pack contains an aluminium inner liner.  The barrier helps preserve the nutrition and taste quality of the product without requiring refrigeration.  It is recyclable where councils have kerbside pickup and take UHT packaging. You can check if your council provides recycling of the carton or bottle here.

Another option is to purchase So Good in a recyclable plastic bottle available in the chilled dairy section of major supermarkets.

7. Can I take my So Good packs to a Return & Earn recycling depot?

The 10c Return & Earn Container Deposit Scheme (CDS) is designed by government to reduce litter from beverage containers consumed ‘on the go’.  UP&GO is considered one of these. Other Sanitarium beverage packaging, such as So Good Tetra Pak cartons and PET bottles, can generally be recycled (where available) through the kerbside recycling system.

8. You use PET plastic for Marmite.  Couldn’t you use a glass jar?  Wouldn’t this improve the sustainability and recyclability of the jar?

Sanitarium spreads including Marmite and Peanut Butter are packed into PET jars that are 100% recyclable (they must be clean). Clear PET is the most environmentally friendly of all the plastics as it be recycled again and again. Our main concern is that glass increases the risk of breakage and food contamination in our factories.  Glass breakage throughout the supply chain also increases food waste which is a significant environmental issue in the food industry, contributing to more than 5% of Australia’s greenhouse gas emissions and costing the economy $20 billion each year.

Glass is also much heavier than plastic and requires more volume, resulting in extra carbon emissions to transport the product.

 
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