Community Care Guidelines

Thank you for contacting Sanitarium seeking support for your community program, project or activity.    
 
Our Community Care team primarily focus on tackling hunger and food insecurity.  This is being accomplished by connecting directly with the community through our established programs including longstanding partnerships with Foodbank Australia. This approach enables us to sustainably provide food relief to a national network of over 2,600 charities. Our Good Start Breakfast Program supports Foodbank Australia and Kickstart for Kids (South Australia) in over 2,500 schools. You can find out more on our website at www.sanitarium.com.au/social-purpose 
 
If you wish to submit/ or have submitted a request for support towards a community program, project or activity, please consider the following guidelines. 
 
Community Care Guidelines 
 
Here’s some things to consider when contacting us for support: 
  1. We like to share on our healthy food and nutrition resources – if your community program is seeking support in these areas we will take it into consideration. 
  2. Be sure to include details of when, where, why, and how many people your program, project or activity is likely to reach and exactly what you need from us.   
  3. If your programs is one we agree to support, we ask that you to give us a short report and/or story and approved* photos about your event and our support. This helps us to best understand how our support has helped you and it will help you and your community program in future considerations. We also like to share stories of good things happening in our communities. *If you send photos through we accept them as being approved for use on our social media and communications materials.
  4. Do you have any access restrictions for the point of delivery? All deliveries will only be made to a business address and home addresses will not be accepted.
  5. Do you have a forklift? If no forklift, do you have a pallet jack to receive a delivery?
Important information you might find helpful to know ahead of applying - we don’t want to disappoint!
  1. Please give send your request to us at least 6 weeks prior to your program, project or activity so we have time to assess your request, liaise with you and can plan with our logistics group to send you our in-kind support.  
  2. We mostly offer in-kind support (products) however, the cost of transport and logistics often can be challenging, especially for small and remote areas. This means sometimes we might need to decline opportunities. 
  3. The programs we support financially are well established and budgets are allocated for annual planning in March of each year.  Supporting other programs outside of these agreements is rare. 
  4. Sanitarium is owned and operated by the Seventh-day Adventist Church.  The seventh day of the week (Saturday) is a day of rest and we do not undertake any commercial activity. Therefore we do not seek to support events requesting commercial or promotional assistance during the hours of Friday sunset to Saturday sunset (the Sabbath). 
  5. We do not have “sample sized” products in our range. Show bags or show bags/events that are not aligned with our brand values of healthy food, active healthy lives or where competitor’s products are also included will not be supplied. 
  6. We do not support school fetes, raffles, auctions, chocolate wheels or requests for the resale of Sanitarium products. 
  7. Activities associated with gambling or any connection with alcohol, cigarettes or personal combat sports e.g. wrestling or boxing are not the kind of activities Sanitarium will support. 
  8. Sponsorship is where a brand gains promotional benefit in exchange for financial or in-kind support.  Requests for sponsorship by our brands will be considered by our marketing teams, please contact our Customer Relations team – customerrelations@sanitarium.com.au 
 
We appreciate the time you have taken to contact us and we wish you all the best as you endeavor to support your local community. 

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